Privacy Policy
At FiveTwo Sovereign, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Introduction
FiveTwo Sovereign Ltd (RC: 8760096) ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
When you visit our website, contact us, or use our services, we may collect personal information such as:
Name, email address, phone number, and address
Property preferences, budget, and requirements
Communication records and interaction history
Website Usage Data
We collect information about how you use our website, including:
Pages visited and time spent on our site
IP address, browser type, and device information
Cookies and similar tracking technologies
Communication Records
We maintain records of communications between you and FiveTwo Sovereign, including:
Emails, phone calls, and meeting notes
Property inquiries and consultation records
Customer service interactions
How We Use Your Information
We use the information we collect to:
Service Delivery
Provide real estate services and property consultations
Process property transactions and agreements
Communication
Respond to your inquiries and provide customer support
Send property updates and market insights
Provide information about new developments
Marketing (with consent)
Send newsletters and exclusive investment opportunities
Notify you about events and property launches
Provide personalized property recommendations
Legal Compliance
Comply with legal obligations and regulatory requirements
Protect our legitimate business interests
Maintain accurate business records
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for commercial purposes. We may share information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
Website hosting and maintenance
Email marketing and communication services
Payment processing and financial services
Legal and professional advisory services
Legal Requirements
We may disclose information when required by law or to:
Comply with legal processes or court orders
Protect our rights, property, or safety
Investigate potential violations of our terms
Respond to government requests
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Consent
We may share information with your explicit consent for specific purposes not covered by this policy.
Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
Data encryption during transmission and storage
Secure servers and databases with access controls
Regular security audits and vulnerability assessments
Firewalls and intrusion detection systems
Organizational Measures
Access restrictions to authorized personnel only
Employee training on data protection practices
Regular review and update of security procedures
Incident response and breach notification protocols
Data Retention
We retain personal information for as long as necessary to:
Provide our services and fulfill contractual obligations
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements
Pursue legitimate business interests
Your Rights
Under applicable data protection laws, you have the following rights:
Access Rights
Request access to the personal information we hold about you
Obtain a copy of your personal data in a structured format
Receive information about how your data is processed
Correction and Update
Request correction of inaccurate or incomplete information
Update your contact details and preferences
Modify your communication settings
Deletion Rights
Request deletion of your personal information
Exercise your "right to be forgotten" where applicable
Note: Some information may be retained for legal compliance
Data Portability
Receive your personal information in a machine-readable format
Transfer your data to another service provider
Access your data for personal use
Objection and Withdrawal
Object to processing of your information for marketing purposes
Withdraw consent for data processing where consent is the legal basis
Opt-out of newsletters and marketing communications
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: dpo@fivetwosovereign.com
Phone: +234 810 765 5662
Address: Block C4, Plot 9, Lekki Scheme 2, Lagos, Nigeria
International Data Transfers
FiveTwo Sovereign operates in Nigeria. Your information may be processed in this jurisdiction or transferred to other countries where we have service providers.
Transfer Safeguards
When transferring personal data internationally, we ensure protection through:
Adequate protection standards in the receiving country
Standard contractual clauses approved by regulatory authorities
Binding corporate rules and certification mechanisms
Your explicit consent where required
Cross-Border Processing
We may process your information across borders to:
Provide consistent services across our operations
Access specialized technical infrastructure
Comply with local legal requirements
Facilitate communication and collaboration
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
Types of Cookies
Essential Cookies: Required for website functionality
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements
Cookie Management
You can control cookies through your browser settings:
Accept or reject cookies when visiting our site
Delete existing cookies from your device
Set preferences for future cookie usage
Receive notifications when cookies are being used
Third-Party Services
We may use third-party services that set their own cookies:
Google Analytics for website analytics
Social media platforms for content sharing
Marketing platforms for advertising campaigns
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete that information promptly.
Parental Rights
If you believe your child has provided personal information to us:
Contact us immediately using the details below
Request deletion of your child's information
We will verify the request and take appropriate action
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in our business practices
Updates to legal requirements
Improvements to our services
Feedback from users and stakeholders
Notification of Changes
We will notify you of material changes by:
Posting the updated policy on our website
Sending email notifications to registered users
Displaying prominent notices on our site
Updating the "Last Modified" date
Your Continued Use
Your continued use of our services after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.
Contact Information
Data Protection Officer
For questions about this Privacy Policy or our data practices:
Email: dpo@fivetwosovereign.com
Phone: +234 810 765 5662
Office Address
FiveTwo Sovereign Ltd
Block C4, Plot 9, Lekki Scheme 2
Lagos, Nigeria
Email: info@fivetwosovereign.com
Phone: +234 810 765 5662
Regulatory Authority
If you have concerns about our data practices, you may also contact:
Nigeria: Nigerian Data Protection Regulation (NDPR) - National Information Technology Development Agency (NITDA)
Company Registration: FiveTwo Sovereign Ltd (RC: 8760096)
Questions About Your Privacy?
If you have any questions about this Privacy Policy, please don't hesitate to contact us.